Terms and Conditions Accessible Travel Peru

1. Introduction
Welcome to Accessible Travel Peru, an online travel agency (OTA) specializing in accessible travel operating in Peru. By using our services and making a reservation, you immediately ACCEPT the following terms and conditions, which describe your rights and responsibilities as a client. It is important that you read this document carefully before making a reservation.

2. Reserves
2.1 Reservation Procedure:
Reservations must be made through our official channels: website, telephone or e-mail.
To confirm a reservation, a deposit of 20% of the total cost of the trip is required. This deposit secures your place and is a sign of commitment with the hiring of our services.
2.2 Confirmation of Reservation:
Once we receive your reservation request and deposit, we will send you a confirmation email with all the details of your trip.
2.3 Payments:
Once your reservation is confirmed, you can make payments through the link provided at the time of booking. 30 days before the start of the tour the total amount must be paid in full.

3. No Refund Policy
3.1 General Conditions of Non-Refundability:
Payments made for reservations are non-refundable, unless the cancellation is made at least 20 days prior to the start date of the trip by e-mail to the following address contact@accessibletravelperu.com. After this period, no refund requests will be accepted, regardless of the reason for cancellation.
3.2 Substantiation for Non-Refund Policy:
Preparations and Expenses: Upon confirming your reservation, we immediately begin logistical preparations, which include contracting suppliers, guides, transportation, lodging, and other necessary services. These commitments generate costs that are not recoverable.
Third Party Contracts Policy: The agency works with suppliers who have their own cancellation and non-refundable payment policies. This means that, upon cancellation of your trip, we cannot recover payments already made to these third parties.
Personalized Planning: Many of our trips are designed specifically for each client, which implies a high degree of customization. Cancellation less than 20 days before the trip compromises the work done and the resources allocated.

4. Modifications and Cancellations
4.1 Modifications by the Customer:
Any requests for changes must be made at least 30 days prior to the start of the trip. We will try to accommodate changes as much as possible, but we do not guarantee that all requests can be honored.
Depending on the nature of the change, additional charges may apply.
4.2 Cancellation by the Customer:
If cancellation is made at least 30 days prior to travel, the customer will be entitled to a partial refund, less applicable administrative and cancellation fees.
Cancellations within 20 days prior to the start of the tour will be considered NO SHOW and there will be no refund for any reason whatsoever.
4.3 Cancellation by the Agency:
We reserve the right to cancel the trip in case of force majeure (such as natural disasters, political conflicts, pandemics, etc.) or any other circumstance that makes the execution of the trip impossible. In such a case, the client will be offered a full refund or the option to reschedule the trip.

5. Client’s Responsibility
5.1 Documentation:
It is the client’s responsibility to ensure that he/she has all necessary documentation for the trip, including valid passports, visas, entry permits, and any other required documents.
5.2 Insurance:
It is strongly recommended that the client purchase travel insurance to cover cancellations, medical emergencies, and other possible inconveniences during the trip.

6. Limitation of Liability
6.1 Third Party Services:
The agency shall not be liable for any loss, damage, or harm caused by services provided by third parties (hotels, tour operators, carriers, etc.).
6.2 Unexpected Circumstances:
We will not be responsible for changes in itineraries or cancellations due to circumstances beyond our control, such as adverse weather conditions, strikes, social conflicts, or any other force majeure situation.

7. Applicable Law and Jurisdiction
These terms and conditions are governed by the laws of the Republic of Peru. Any dispute arising in connection with these terms shall be resolved by the competent courts of the city of Lima.

Privacy and Security Policy

1. Introduction At [Your Travel Agency Name], we prioritize the privacy and security of our customers’ personal information. This Privacy and Security Policy outlines how we collect, use, and protect your data when you interact with our website, services, and products.

2. Information We Collect We may collect personal information such as your name, email address, phone number, payment details, and travel preferences. We also gather non-personal information through cookies and other tracking technologies to improve our services.

3. How We Use Your Information

• To process bookings and payments.
• To communicate with you about your bookings, special offers, and travel tips.
• To enhance and personalize your experience on our website.
• To comply with legal obligations.

4. Data Sharing and Disclosure We do not sell or rent your personal information to third parties. However, we may share your data with trusted partners (such as airlines, hotels, and payment processors) to fulfill your travel bookings. We ensure that these partners adhere to strict data protection standards.

5. Data Security We implement robust security measures, including encryption and secure servers, to protect your personal data from unauthorized access, disclosure, or alteration. Our website is regularly monitored to maintain the highest security standards.

6. Your Rights You have the right to access, update, or delete your personal information at any time. If you wish to exercise these rights, please contact us at [your contact email].

7. Changes to This Policy We may update this policy periodically. Any changes will be posted on this page, and we encourage you to review it regularly to stay informed about how we protect your privacy.

8. Contact Us If you have any questions or concerns about this Privacy and Security Policy, please contact us at contact@accessibletravelperu.com

Cookies Policy

1. Introduction This Cookies Policy explains how [Your Travel Agency Name] uses cookies and similar technologies to recognize you when you visit our website. It explains what these technologies are and why we use them, as well as your rights to control their use.

2. What Are Cookies? Cookies are small text files stored on your device by your web browser. They allow us to remember your actions and preferences (such as login, language, and other settings) over a period of time, so you don’t have to re-enter them whenever you return to the site or browse from one page to another.

3. How We Use Cookies

• Essential Cookies: These are necessary for the website to function and cannot be switched off in our systems.
• Performance Cookies: These cookies help us understand how visitors interact with our website, by collecting and reporting information anonymously.
• Functional Cookies: These are used to enhance your experience by remembering your preferences and choices (e.g., language).
• Targeting Cookies: These cookies are used to deliver content that is more relevant to you and your interests.

4. Managing Cookies You can control and/or delete cookies as you wish by adjusting your browser settings. However, please note that disabling cookies may affect the functionality of our website and your ability to use certain features.

5. Changes to This Policy We may update our Cookies Policy from time to time to reflect changes in technology, legislation, or our operations. We will notify you of any significant changes by posting the new policy on our website.

6. Contact Us For more information or if you have any questions please do not hesitate to contact us:
Phone: +51 944 731 223
E-mail: contact@accessibletravelperu.com

Accessible Travel Peru is committed to providing you with the best travel experience possible, and we appreciate your understanding and acceptance of these policies, which are designed to protect both our customers and our company.